Got Two SSO IDs? How to Delete or Merge Duplicates
Creating a second SSO ID by mistake is common, but keeping both active will eventually lock you out of government recruitment forms. Here is how to deactivate the duplicate and merge your identity data into one permanent account.
Deleting vs. Merging: What’s the difference?
The official portal uses the term “Deactivate,” which effectively does both. You cannot simply delete an account and make it vanish into thin air, but you can consolidate them so your Aadhaar or Jan Aadhaar is freed up.
Deactivating an Account
You permanently disable a secondary, unwanted citizen SSO ID so it can never be used to log in again. This releases your linked documents.
Consolidating Data
You take an old citizen ID and link its data directly into your official government employee ID.
Everything else you might need
Deleting a duplicate Citizen SSO ID
If you simply have two regular citizen accounts and want to get rid of the extra one, follow this path.
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Log in to the duplicate
Sign in at the official
wwwaddress (https://sso.rajasthan.gov.in/signin) using the exact SSO ID and password you want to get rid of. -
Open your profile
Click your profile picture/icon at the top of the dashboard, then click the pencil icon to open the Update Profile section.
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Click Deactivate
Scroll to the very bottom of the profile page. Find and click the “Deactivate Account” button. A confirmation pop-up will appear—click YES.
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Verify with OTP
Tick the consent checkbox and click Send OTP. Enter the code sent to your registered mobile number, then click Verify.
Merging a Citizen ID into a Government Employee ID
Did you recently get a state govt job? You need to merge your old student/citizen account into your new official employee record so you don’t lose your past data.
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Sign in with your Citizen ID
Log in using your old, regular citizen SSO ID (the one you want to merge away).
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Open Update Profile
Just like above, click the pencil icon at the top of your dashboard to access your profile settings.
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Start the deactivate flow
Scroll to the bottom and click Deactivate Account. Tick the consent box, trigger the OTP to your mobile, and verify it.
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Choose the Merge option
Instead of a plain deactivation, the system will offer you an option to merge. Choose Merge with Government Employee ID.
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Enter your Employee details
Input your official government employment details when prompted (such as your employee code, SIPF, or Sanstha Aadhaar Number – SAN).
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Confirm
Review the details carefully and click Merge SSO ID.
What happens to your pending applications?
Before you hit that final confirm button, here is exactly what happens to your pending certificates, receipts, and ongoing job forms.
Recruitment History
Completed recruitment forms (for RPSC, RSSB, or RSMSSB) are safely preserved. If you merge a citizen ID into an employee ID, that history moves with you.
Pending eMitra Payments
If you have half-filled forms or pending token payments for utility bills on the duplicate account, they might get stuck. Finish these before deactivating.
Old Receipts
Once deactivated, you cannot log back in to print an old receipt or certificate from that specific dashboard. Download all necessary documents first.
Common errors when trying to delete an account
Sometimes the portal won’t let you deactivate easily. If the process fails, it usually traces back to one of these three roadblocks.
Profile Details Don’t Match
If your name, date of birth, or gender on the old SSO ID profile does not perfectly match your live Jan Aadhaar records, the system might block the deactivation to prevent fraud. You must update the old profile details first.
Session Expired
The portal will automatically log you out if you take too long to enter the OTP. Keep your phone nearby and enter the code quickly.
Active Government Mappings
If the ID you are trying to delete is currently mapped to active government app roles (like an active invigilator duty), the automated system may block you. You will need help desk clearance to proceed.
Recruitment forms and your data
Why job applicants run into this problem more than anyone else.
Do not create a third one
If you are applying for upcoming 2026 recruitment exams, having duplicate accounts is a massive red flag. The system strictly checks your identity documents. Trying to make another new account just makes the tangle worse.
Your history stays safe
When you merge properly, your admit cards and application data are preserved on the government servers. You won’t lose the benefits of your previous records.
What if you are locked out of the duplicate account?
You cannot merge or delete an account you cannot open. If you know you have a second raj SSO ID but forgot its password, or the mobile number attached to it is dead, you have to regain access first.
1. Find the Username
Use the Forgot SSO ID SMS tool (send RJ SSO to 9223166166) to search and find the exact username of the duplicate account.
2. Reset the Password
Use the Forgot Password tool online to reset its access using an OTP.
3. Lost Mobile Number? Get Manual Help
If the mobile number is completely gone, call the customer care help desk or visit a local eMitra kiosk. Explain that you need to merge two accounts but lost access to the old one. The staff can verify your identity manually and help clear the duplicate.
Quick Help
| Purpose | Details |
|---|---|
| Official SSO portal | sso.rajasthan.gov.in |
| SSO helpline / customer care | 0141-2925554, 0141-2925555 |
| Technical support email | helpdesk.sso@rajasthan.gov.in |
| Aadhaar / Jan Aadhaar helpline | 1800-180-6127 |
Merge & Delete specific FAQ
Can I undo a deactivation or merge?
Can I merge two regular Citizen accounts together?
Will merging delete my Shala Darpan or SIPF data?
Is there a fee to merge or delete accounts?
हिंदी में: Purana SSO ID delete kaise karein?
This is an independent informational guide and is not affiliated with the Government of Rajasthan. Only manage, merge, or delete your SSO ID through the official portal at sso.rajasthan.gov.in.